Terms & Conditions at Halifax Man Van

DEFINITIONS: Our regulations explain the rights, duties and responsibilities between Halifax-Man-Van (HMV) and the customer. The word used as “you” or “your” mean the customer.
The word used as “we”, “us”, or “our” means Halifax Man and Van-Man-Van (HMV).
By confirming the reservation with HMV, you agree to the following terms.
These conditions may be changed or made subject to a prior written agreement between the parties. Attention is drawn to the clauses that define our liability for loss or damage to goods and property.

1.1 Our prices, unless otherwise stated by a verbal or written agreement, do not include customs duties, ferries, toll roads or any other fees and taxes payable to government bodies.

1.2 We reserve the right to change prices cancel jobs, introduce additional fees, or curtail the load carried in circumstances where full details of the job quoted for were not disclosed

these are;
1.2.1 Change in the floor level/ number of floors at collection and or delivery address.

1.2.2 Change in volume of goods to be carried if a volume or specified number of items to be transported was agreed upon before commencement of work.

1.2.3 Any change in the number of porters required to carry out the job safely and efficiently

1.2.4 In circumstances where a block booking was made for a predetermined number of hours, we will charge an additional hourly fee (depending on the number of porters) of £30,40 or 50 pounds per hour when hours worked exceeds the number of hours initially booked.

1.2.5 An additional charge may be made in the event of a change in the moving address if the moving address is a greater distance than initially disclosed by the customer.
1.2.6  In the event of an out of service elevator, there may be an additional charge for labour costs incurred.1.2.7  We may cancel work where there is inadequate provision for delivery by the stairs, elevators, or gates in the event that they are inadequate for free movement of goods without mechanical equipment or structural change.

1.2.7 In the event that the approach road or drive is unsuitable for our vehicles and where this would make completion of the job unworkable

1.2.8 expenses arising from additional charges such as parking or other fees or charges implemented by us on your behalf, including ferry crossings, toll roads, ULEZ and congestion charge in London or Bridge/ tunnel crossings. We will be liable for parking fines.

1.2.9 There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

1.2.10  Our vehicles are 3.5t Luton vans. This means that the gross weight of the vehicle cannot legally exceed 3.5tonnes after it has been loaded (including the weight of vehicle, driver and fuel). Where the driver feels that the van is fully loaded and there are still items left to be loaded, we reserve the right to refuse part transportation of part or all of the load. On some occasions, the loaded van may need to be weighed on a public weighbridge. Any incurred costs are payable by the customer.

Unless agreed before commencement of work, we will not be held accountable for the completion of the following;

2.1 Furniture assembly/ disassembly unless agreed upon prior to commencement of work
2.2 Disconnect, reconnect, dismantle or re-install, fixtures, fittings, equipment or appliances.

2.2.1 Where we are asked to plumb in washing machines or dishwashers. We will not be liable for any water damage incurred during or after the appliance connection.

2.2.2 We may, on occasion, ask customers to sign a liability waiver for appliance installation

2.3 Take up or lay fitted floor coverings

2.4 Move items from a loft, unless properly lit access and a safe floor

2.5 Move or store any items excluded under clause 5.

2.6 Disposal of unwanted items

2.7 Provision of coverings for carpets and floors

2.8 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like. 2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

3.1 It is Our responsibility to deliver Your goods to You, or produce them for Your collection, undamaged. By “undamaged”, we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.


It is your responsibility to:

Advise us in writing of any single item valued above £500 for insurance purposes

4.1 Failure to advise us of items above this value may result in our limit of liability in the event of damage or loss been reduced to £40

4.2 Give an approximate valuation of all items to be transported for insurance purposes. In the event of a claim, our potential limit of liability is £10000 for items within the van

4.3 Keep hold of cash and jewellery as they are not covered by our insurance

4.4 Get the documents, permits, authorisations that allow us to make a move.

4.5 Inform us if there are any height, weight or length restrictions for vehicles to access both properties.

4.6 Be present or Represented During the collection and delivery.

4.7 Take all reasonable steps to ensure that nothing which should be removed is left behind and nothing is taken away by mistake.

4.8 Prepare and protect adequately any easily breakable electronic equipment.

4.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

4.10 Make sure the fridges are defrosted and empty before shipping. We are not responsible for the contents.

4.11 Make sure the delivery address and postcode given is correct.

4.12 Ensure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hose pipes, petrol lawnmowers, are clean and dry and have no residual fluid left in them;

4.13 Ensure that large boxes are loaded to a reasonable weight

4.13.1 Ensure that boxes are suitable for use. We will not be liable for breakages that occur due to the failure of overloaded or spoiled boxes

Other than due to negligence or breach of contract on our part, we will not be held liable for any loss or damage, costs or additional charges that may result from failure to adhere to these responsibilities.

5.1 Unless previously agreed in writing, the following items cannot be declared for transport under any circumstances.

Items listed in paragraph 5.1.1 below may present risks to health and safety and fire. Products listed in sections 5.1.2 to 5.1.6 below carry other risks and should make their own arrangements for transport.

5.1.1 Prohibited or stolen goods, drugs,  potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and ammunition.

5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.

5.1.3 Plants or goods likely to encourage vermin or other pests or cause infestation or contamination.

5.1.4 perishable products and/or services that require a controlled environment.

5.1.5 All kinds of animals, birds, reptiles and fish.

5.1.6 Goods that require special licenses ( weapons and ammunition ).

5.1.7 Goods listed above may not be transported by us. HMV will not accept any liability in connection with the transport of these goods if they are not declared or communicated to transport without our consent or to inform us.

6.1 By entering into this Agreement, it shall ensure that:

6.1.1 The goods to be transported belongs to you or the person (s) you represent and have obtained permission for their transport and interests.

6.1.2 If you transport goods on behalf of someone else’s it also ensures us that you have read the terms of the contract and the people who represent familiar with the terms of our contract and have been made aware of these conditions.

6.1.3 You will pay us for any claim for damages and/or costs brought against us if either warranty 6.1.1 or 6.1.2 is not true.

7.1 Unless otherwise agreed by us in writing:

7.1.1 Payment is due on completion of work by cash or bank transfer

7.1.2 You cannot deny any part of the agreed price.

Our liability for damage to property is limited as follows

8.1.1 If the damage is due to transport of goods against our advice and where to move goods could result in damage. We will not take responsibility.

8.1.2 We reserve the right to refuse to move bulky items if there is not enough space in the property and there is the risk to damage the structure of the walls or furniture


9.1 In view of the limited liability (4.2.1), we shall not be liable for any loss or damage to their goods as a result of fire or explosion howsoever that fire or explosion was caused, unless it was negligence or breach of contract.

9.2 In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract, will not be held liable for any loss, damage or failure to the following items:

9.2.1 Bonds, securities, stamps of all kinds, manuscripts and other documents electronically held data records, and mobile phones.

9.2.2 Plants or goods likely to encourage vermin or other pests or cause infestation or contamination.

9.2.3 Perishable products and/or services that require a controlled environment.

9.2.4 Furs exceeding £ 100 in value, jewellery, watches, precious stones and metals, money, coins, deeds.

9.2.5 Any animals, birds and fish.

9.3 In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract will not be held liable for any loss or damage due to the following;

9.3.1 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, act of God, strikes or other such events outside our control.

9.3.2 Loss or damage due to radiation or radioactive contamination.

9.3.3 Loss or damage resulting from chemical, biological, biochemical, electromagnetic weapons and cyber attack.

9.3.4 Indirect or consequential loss of any kind or description.

9.3.5 The normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable. This includes goods left within furniture or appliances.

9.3.6 By pests, moths, insects and similar infestation, damp, mildew or rust.

9.3.7 For cleaning, repair or restoration, unless arranged for work to be carried.

9.3.8 To change the weather and climate.

9.3.9 In the event of any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other containers not both packed and unpacked by us.

9.3.10 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence relating to external damage.

9.3.11 In case of any goods which are pre-existing defects or are inherently defective.

9.4 No employee of ours shall be separately responsible for any loss, damage, miss-delivery, errors or omissions resulting from the provisions of this Agreement.

9.5 Our liability will cease after delivery (see section 11.2)

We shall not be liable for:

9.6 loss or damage caused where Goods have been packed or unpacked by You or others.

9.7 If We are negligent or in breach of contract or otherwise responsible for causing loss or damage to Your premises, We will pay You either;

A) The cost of repairing the damaged area to a maximum limit of £75; or
B)  up to a maximum of £75 on each premise.

101.1 Other than by reason of our negligence or breach of contract, shall not be liable for delays in transport.

10.2 We will do our best to arrive within the time scale stated. However, arrival times are estimated.

Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc.).We do not accept any responsibility for any customer losses due to unforeseen or out of our control delivery/pick-up delays.

11.1 We reserve the right to subcontract part or all of the work.

11.2 If a sub-contract, these conditions still apply.

12.1 There will be an extra charge of £15 when passing through the London Congestion Charge Zone, other congestion charge zones, tolls or ferry charges will be charged accordingly. (Unless otherwise stated)

12.2 There will be an extra charge of £12.5 when passing through the London Ultra Low Emission Zone, other congestion charge zones, tolls or ferry charges will be charged accordingly. (Unless otherwise stated)

13.1 Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of abuse from the customer, verbal or otherwise, the customer will still be liable to pay in full.

13.2 The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them, the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

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